Effective date: August 1 2026

Every AIMI arrangement is prepared by hand using fresh, perishable flowers. For that reason, completed floral orders cannot be returned or exchanged as ordinary merchandise.

Quality Concerns

If an arrangement arrives damaged, significantly different from the confirmed order or in unsatisfactory condition, contact us within 24 HOURS of delivery.

Please provide:

·         Order number and purchaser's name.

·         Recipient's name and delivery date.

·         Clear photographs showing the entire arrangement and the specific concern.

·         A brief description of the problem.

We will review the information promptly. When a concern is verified, AIMI may provide an appropriate replacement, partial refund, store credit or full refund, depending on the circumstances. The resolution is determined after review and subject to applicable law.

Natural and Seasonal Variations

Minor differences in flower variety, color, size, stem count, container, wrapping and stage of bloom do not automatically qualify for a refund. Seasonal substitutions of equal or greater value may be made while preserving the arrangement's overall style and color direction.

Incorrect Information and Failed Delivery

Refunds are generally unavailable when delivery cannot be completed because the customer provided an incorrect or incomplete address, telephone number, recipient name or building-access information. Additional charges may apply for redelivery.

Recipient Unavailable

When appropriate, an arrangement may be left with a concierge, reception desk, neighbor or other authorized person. If no safe delivery option is available, we will contact the customer or recipient. A second delivery attempt may require an additional fee.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted as early as possible. A full refund may be available only when cancellation is confirmed before flowers, materials or custom work have been purchased or preparation has begun. Once an order is being prepared or has left the studio, cancellation may not be possible.

For weddings, events, corporate orders, subscriptions and other custom work, the cancellation and refund terms stated in the applicable proposal, invoice or service agreement will control.

Late or Missing Delivery

If we cannot complete delivery within the promised timeframe, we will contact you regarding the delay and available options. Where required, you may cancel the affected order and receive a refund to the original payment method.

Refund Processing

Approved refunds are issued to the original payment method. Processing time depends on the payment provider and financial institution and may take several business days after approval.

Contact

Email: aimifloral@gmail.com

Phone: +1 (954) 261-6142

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